Refund Policy

Last updated: June 28, 2026

When you get a full refund

• Before you accept. You can request a refund any time before you approve the final negotiated price in writing — no questions asked.
• If we can’t deliver. If we can’t lock a below-MSRP deal on a car that fits what you asked for, we refund the fee in full.
• If the car falls through and you don’t want a replacement. If a locked car is sold or unavailable, we first re-source a comparable car at the same negotiated terms at no extra fee. If you’d rather not continue, you get a full refund.

You’re never charged twice

One car, one fee. If we have to go back to work and source a replacement at the same below-MSRP target, there is no additional charge.

You’re never obligated to buy

A locked deal is a price commitment from the dealer — not an obligation for you. You can inspect the car, test drive it, and walk away. The decision to purchase is always yours.

After you accept the price

Once you approve your final negotiated price in writing, the broker work is complete and the fee is earned. From that point the fee is non-refundable, even if you later decide not to buy the car for personal reasons — the negotiated deal and the legwork were delivered.

How to request a refund

Just reply in your WhatsApp chat and ask. Refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.